6. Equipment

The Equipment tab displays all ovens connected to the company's account. Through this area, it is possible to register new equipment, update software, request technical support, and manage groups and locations.

Administrators can view and manage all equipment, while users with limited permissions only see the equipment associated with the groups they belong to.

6.1 🔧 "Equipment" Tab

In the Equipment tab, all connected ovens appear in a table format, with information such as name, status, software version, and location.

Main functions available:

• Edit equipment data;
• Update software;
• Request technical support;
• Unlink (remove) the equipment from the account;
• View location on the map (if previously registered).

⚙️ Tip: At the bottom of the page, there is a list of the latest software versions, separated by oven model, to facilitate the update.

6.1.1 ➕ How to add new equipment

To link a new oven to the platform:

1. Click on "Add Equipment";
2. Enter the equipment PIN (code displayed on the oven screen);
3. Provide the equipment name for identification;
4. Choose the group to which the equipment will belong (you can create a new group at the time of registration);
5. (Optional) Select a registered location to associate with the oven;
6. Complete the registration. The equipment will appear in the list and will be ready to receive menus and updates.

6.1.2 ⬆️ How to update the equipment software

To keep the oven always updated:

1. Click on "Update Equipment";
2. Choose between:
   • Via Internet: Send the update directly to connected ovens;
   • Via USB: Download the file and transfer it via USB drive.
3. If via internet, select the oven model and confirm the sending;
4. If via USB, download the correct file for the model, copy it to the USB (without unzipping), and connect it to the oven.

⚙️ Note: For updates via Wi-Fi, the oven needs to be online and have an active connection.

6.1.3 🆘 How to request technical support

To open a technical support ticket:

1. In the equipment line, click on "Request Support";
2. Describe the encountered problem (e.g., update error, menu failure, operation issue);
3. Send the request. An email will be automatically forwarded to the Prática technical team;
4. You will receive feedback with instructions or scheduling for service.

6.1.4 📊 How to view usage data

By clicking on the line of an equipment, a detailed screen will open with various information sent by the oven to the platform.

Available information:

1. General information: name, model, location, status;
2. Applied menu: running recipes and history;
3. Usage graphs: most executed recipes, peak times;
4. Cleaning history: total, incomplete, pending;
5. Registered events: on/off, connection, door opening, failures, menu downloads;
6. Estimated lifespan: of the magnetron (based on hours of use);
7. Data export: download Excel spreadsheets with complete history.

⚙️ Note: Data collection is automatic and occurs whenever the oven is connected.

6.2 🗂️ "Groups" Tab

In the Groups tab, the administrator can organize the equipment into groups, facilitating the sending of menus and updates to multiple ovens at the same time.

How to manage groups:

• Create a new group (e.g., Bakery 1, Downtown Store, SP Unit);
• Edit the names of existing groups;
• Delete unused groups (⚠️ equipment must be relocated first).

⚙️ Tip: Groups allow managing user permissions, ensuring they only see the ovens they use.

6.3 📍 "Location" Tab

The Location tab allows you to register and manage specific locations (e.g., units, stores, production centers) where the equipment is installed.

How to manage locations:

• Add a new location (name, address, description);
• Edit information for registered locations;
• Delete locations (⚠️ reassign equipment first).

📍 After registration, when adding or editing an oven, it is possible to link it to one of these locations, facilitating visual control on the platform map.

✅ Now that you know the Equipment area, proceed to the next article:

➡️ 7. Users