How to grant remote access to an IOK device to Prática or a distributor? – Pratica

Remote access allows you to temporarily authorize Prática or an authorized distributor to provide support for one or more devices connected to your account on the IOK Platform. With this authorization, the authorized account can access the device through the platform's support features and, when necessary, assist with actions such as sending compatible menus or updating software. The access remains under your control and can be revoked at any time.
Start by logging into the IOK Platform with your account. In the side menu, click on the “Equipment” option to access the panel with your connected devices.
On the devices page, scroll down until you find the list of devices connected to your account.
Locate the device for which you want to grant remote access. On the right side of the row corresponding to the device, click the three-dot menu and select the “Edit” option.
In the “Edit device” window, find the “Remote Access” section. This is where you define which accounts can provide remote support for this device.
If you want to grant access to the official Prática Brasil account, check the option “I grant remote access to the official Prática.”
If you want to grant access to an authorized distributor or another Prática account, such as Prática USA or Prática EMEA, enter the Organization / Company ID provided by the distributor or the Prática team responsible for support in the “Remote Access” field.
In the example below, the ID “2387” was used to authorize the Company “Distributor Company.”
Review the entered information and click “Save.” After saving, the authorized account will be able to view this device in the support area of the IOK Platform and perform the available support actions for the device.
Authorization is done individually per device. If you want to grant remote access to more than one device, repeat the same procedure for each desired device.
You can remove remote access at any time. To do so, locate the device again, click the three-dot menu, and select “Edit.”
To remove access from the official Prática Brasil account, uncheck the option “I grant remote access to the official Prática.” To remove access from a distributor or another Prática account, remove the respective ID from the “Remote Access” field.
After removing the desired authorization, click “Save” again. The removed account will no longer have remote access to the device through the support area of the IOK Platform.

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